Returns & refunds

Which returns are accepted?

You may request a return if you received the wrong product, your item arrived damaged, or it is defective. Please contact us within 7 calendar days of receiving your order.

We do not offer returns for a change of mind, preference or an incorrectly selected size when the product supplied matches your order. Damage caused after delivery by misuse or accidental damage is not covered by this return policy.

Keep the item and any included accessories while your request is reviewed. Please retain the original packaging and labels where possible. Opening an item to discover a defect does not, by itself, prevent us from reviewing your request.

How to request a return

1. Contact RazqioMart on WhatsApp: 0325 0663211 or email razqiomart@gmail.com within the request window.
2. Include your order number, product name, a short explanation of the problem, and clear photos of the item and packaging where relevant.
3. We will review the request with the relevant seller and confirm the available replacement or refund.
4. Wait for our confirmed return address and courier instructions before sending the item. Products can come from different sellers and cities, so the correct return address may vary.

An unboxing video can help us understand the issue if you have one, but it is not required to submit a return request.

Return delivery costs

RazqioMart covers the return courier cost for an approved wrong, damaged or defective item. Please follow the courier instructions we provide so the return can be arranged correctly.

If your entire order is approved for a refund, we will include any original delivery charge you paid. For a partial return, we will confirm the refund amount and any delivery-charge adjustment before you send the item.

Replacements and refunds

Once we receive the returned item, we will inspect it against the reported issue. If a replacement is available, we will confirm it with you. If a refund is approved, we will confirm the amount.

Approved refunds are processed within 7 working days after the returned item has been received, inspected and approved. Refunds for both Cash on Delivery and advance-payment orders are sent manually through JazzCash or EasyPaisa to an account agreed with you.

We will request only the account details needed to send your refund. Do not share payment passwords, PINs or one-time codes.